At our store, customer satisfaction is our priority. We are committed to delivering high-quality leather jackets and ensuring a smooth shopping experience.

1. Return Eligibility

You may request a return or exchange within 30 days of receiving your order, provided:

  • Item is unused, unworn, and in original condition
  • All tags, labels, and packaging are intact
  • Proof of purchase is available

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or bespoke orders
  • Personalized products
  • Gift cards
  • Items purchased during final sale events, including select promotional drops

3. Black Friday & Cyber Monday Sales

Items purchased during Black Friday, Cyber Monday, or similar major promotional events:

  • May be eligible for exchange only (no refunds)
  • Must follow standard return eligibility conditions
  • Some limited-time discounted products may be marked as final sale and non-returnable
  • These terms will always be clearly mentioned during the sale period

4. Refund Process

Once your return is received and inspected:

  • Refunds (if eligible) are processed within 5–10 business days
  • Refunds are issued to the original payment method
  • Bank processing times may vary

5. Exchanges

We offer easy exchanges for size or product issues:

  • Requests must be made within 30 days
  • Items must meet return conditions
  • If unavailable, an alternative or refund may be offered (where applicable)

6. Damaged or Incorrect Items

If you receive a defective or wrong item:

  • Report within 48 hours of delivery
  • We will arrange a replacement or full refund
  • Return shipping costs will be covered by us

7. Return Shipping

  • Customers are responsible for return shipping unless the item is faulty or incorrect
  • Original shipping fees are non-refundable

8. Order Cancellation

  • Orders can be cancelled within 24–48 hours of placement
  • After processing or dispatch, cancellation is not possible